B.     ESAs were convinced of the need and potential of e-business development services and supported the project objectives

5.       National stakeholder consultations on project direction (enterprise support agencies, related government ministries, chambers of commerce, ICT service company representatives)

6.       Organization of a subregional workshop to share the experiences of enterprise support agencies in providing e-business development services

III. ACHIEVEMENTS OF PHASE II

A.     ESAs were qualified and equipped to provide improved services and have increased demand for their e-business development services

7.       Training on e-business for SMEs

8.       Grant provision for upgrading technical capacity (hardware and software) for e-business development services and e-business roadshow (or other events) to launch and promote services

9.       Technical assistance to support the development of pilot e-business services and roadshow

10.   Provision of training for selected enterprise support agencies to provide improved e-business development services

B.     Project evaluated and lessons learned, good practices and recommendations disseminated to relevant stakeholders

IV. EVALUATION RESULTS

A.     Summary of evaluation in Cambodia

B.     Summary of evaluation in Yunnan Province of China

C.     Summary of evaluation in the Lao People’s Democratic Republic

D.     Summary of evaluation in Viet Nam

E.      Results of the evaluation

V. CONCLUSIONS AND RECOMMENDATIONS

A.     Recommended approaches for future projects on e-business development for SMEs

11.   Association building

12.   Regional linkages

13.   Address online transactions

14.   Local language content development

B.     Policy recommendations

LIST OF TABLES

1.       Number of enterprises and percentage of SMEs in the GMS countries

2.       Variations in SME definitions across the GMS

3.       SME promotion laws in the GMS

4.       E-Readiness ranks of GMS economies in various studies

5.       SWOT analysis on e-business adoption among SMEs in the GMS

6.       Type of agency/institution/organization involved in the survey

7.       Most appropriate channels to reach SMEs

8.       ICT being used by ESAs

9.       Content of basic e-business modules

10.   Content of advanced e-business modules

11.   Venue and dates of NSCs

12.   Key discussion themes during NSCs

13.   Framework for e-business development: country strategy

14.   Recommendations of type and number of ESAs

LIST OF FIGURES

1.       Project overview

2.       Percentage of different sectors/industries supported

3.       Percentage of agencies that provide information to SMEs

4.       Types of information provided

5.       Importance of different types of information

6.       Sources of information collection

7.       Expected ICT impact on SMEs

8.       The use of ICT to support SMEs through different services

9.       Means to create or promote ICT awareness/services

10.   Agencies providing training on ICT for business purposes

11.   Training courses provided to SMEs through ICT applications

12.   Activities to increase the use of ICT for business purposes

13.   Components of the training workshop

14.   Stages of selection

15.   Results of the evaluation survey in Cambodia

16.   Results of the evaluation survey in Yunnan Province of China

17.   Usefulness of GMSEB portal to SME business activities

18.   Results of the evaluation survey in the Lao People’s Democratic Republic

19.   LTPC web services desired by SMEs

20.   Results of the evaluation survey in Viet Nam

21.   Usefulness of VNemart portal to SME business activities