| Access
to Social Services by the Poor and Disadvantaged in Asia
and the Pacific: Major Trends and Issues
Social Policy Paper No. 11, 2002
ST/ESCAP/2240
Table of Contents
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Preface
I. SOCIAL SERVICES: AN OVERVIEW
A. Perspectives on social services
B. Types and range of social services
II. IDENTIFYING TARGET USERS: THE POOR
AND DISADVANTAGED
A. Who are the poor and disadvantaged?
B. Quantitative measures
C. Target users of services: the poor and disadvantaged
D. Rural-urban differentials in poverty
III. DETERMINING NEEDS
A. Defining “need”
B. Types of needs
C. Need assessment
IV. BARRIERS TO ACCESS TO SOCIAL SERVICES
A. Forms of accessibility
B. Information and knowledge of service types and availability
C. Barriers to social services
V. ENHANCING THE QUALITY AND DELIVERY
OF SOCIAL SERVICES
A. Expected functions of social services
B. The drive for accountability and quality
C. Service quality management and management information
systems
D. Performance indicators: measuring quality and outcomes
for best value
VI. FINANCING, RESOURCES AND THEIR
EFFECTIVE USE
A. The sectors providing services
B. Cost containment and privatization
C. The 20/20 Initiative
VII. CONCLUDING REMARKS
REFERENCES |
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