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Duration: 2 days
Training date:
TBA
Venue: UNESCAP Learning Centre
Presenters: QED Consulting
Target audience:
Staff members who have completed the Collaborative Negotiation Skills programme
Objectives: At the conclusion of the training, participants will be able to:
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• Facilitate a process of mediation between two conflicting parties from start to finish
• Help conflicting parties to achieve a resolution to their immediate problems as well as facilitate opportunities for deeper psychological and relational transformation |
Topics to be covered:
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• Problem-solving and transformational models of mediation
• Creating a collaborative mediation environment and developing an opening statement
• Modeling active listening and de-escalation of emotions
• Facilitating dialogue and perspective between two conflicting parties
• Making smooth transitions between mediation phases
• Fostering conditions of interpersonal reconciliation, healing, growth and change
• Managing issues of trust, neutrality, gender, power and authority as a third party facilitator Developing and reality-testing agreements |
Contact person: Ms.
Katarina Grozdanovic, ext. 1964
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