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Interpersonal and Soft Skills
Duration: 1 day
Training dates and time: 21 October 2008, 09:00 a.m. to 04:30 p.m.
Venue: Seminar Room 2, UNESCAP Learning Centre, 3rd Floor, UNCC
Facilitator: Boston Network Ltd.
Target audience: Staff at large
In this one day intensive course, you will learn powerful tools for assertiveness to help you deal with conflict at all levels in your organization. Discover techniques on how to be an assertive communicator. Learn how to handle receiving and giving feedback, and use business etiquette when professionalism and assertiveness required. You will assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on your work environments.
How you will benefit:
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Gaining the essentials of assertiveness
Practicing answer behaviors through verbal, vocal and visual techniques
Addressing assertiveness issues in both your personal life and business life
Learning the nuances of etiquette and how it related to assertiveness and self-esteem
Applying your newly learned skills to relevant on-the-job situations |
What you will cover:
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Differences in behavioral styles – passive, aggressive and assertive
Identify techniques for improving self-esteem
Improve communication with different social styles
Risks and benefits in becoming assertive
Factors and benefits in becoming assertive
The role of social styles in assertive communication
A model for conflict resolution
Appropriate assertiveness in common workplace situations
Achieving a healthy balance personally and professionally |
By the end of the workshop, participants will be able to:
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Use assertive body language and body image
Say “NO” constructively with confidence
Decide on clear boundaries and being happy to defend your position
Balance between talking and listening
Learn to give and receive constructive feedback
Be confident about handling conflicts if they occur |
Contact person: Ms. Sutida Sirisawat, Common Learning Manager, ext. no. 2693
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