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• Understand the key success factors in an effective handover process and identify related processes and strategies
• Reflect on, and assess how they apply to your day to day work
• Develop and adapt templates for different handover situations or needs
• Understand the importance of treating knowledge management and knowledge transfer as ongoing processes
• Clarify roles and responsibilities to take better ownership of knowledge transfer and handover situations (as an individual, as a team, and/ or as a Manager)
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