Part I: The Role of the Supervisor and Performance Management

Duration: 2 days
Training dates and time: TBA, 9.00-17.00 hrs
Venue: UNESCAP Learning Centre, 3 rd floor of UNCC
Facilitator: Ms. Anna Harper, Certified Trainer
Target Audience: Supervisors at the Professional (up to P-4) as well as senior GS staff with supervisory responsibilities.

Part II: Work Assignment and Delegation

Duration: 1 day
Training dates and time: TBA, 9.00-17.00 hrs
Venue: UNESCAP Learning Centre, 3 rd floor of UNCC
Facilitator: Ms. Anna Harper, Certified Trainer
Target Audience: Supervisors at the Professional (up to P-4) as well as senior GS staff with supervisory responsibilities..

Objectives: At the conclusion of this practical skills-based training, participants will be able to:

• • •

Create a collaborative environment that supports high performance Demonstrate the critical skills of effective supervision Apply a model for communicating effectively in a diverse workforce

Topics to be covered:

• • • • • • • • • • •

OASIS Model for collaborative communications The components of respectful communications Creating openness, transparency, support and trust within your team Providing performance feedback Integrating ethical leadership in your management style Creating a motivating environment Giving meaningful recognition Giving and receiving feedback for performance excellence Delegating in a way that gains commitment and results Using emotional intelligence to manage yourself and others Balancing both task and relationship needs

Contact person: Ms. Katarina Grozdanovic, ext. 1964