|Development for staff in the General Service
and related categories begins with the General Service Development Series, which comprises
five workshops. The first, GSD I, is the foundation workshop, which is then followed by
a series of additional workshops (GSD II, GSD III, and GSD IV) that build and support the
development of critical skills.
It is recommended that three to six months after completing GSD I, participants take the remaining workshops (GSD II, GSD III, and GSD IV) in any sequence that provides them flexibility for professional development. When possible, GSD II should follow GSD I. It is also recommended that GSD III and GSD IV be taken together as they are always offered on two consecutive days, and their content is strongly related. Application workshops can be taken when offered, in any sequence, to practice and deal with real cases.
|General Service and related categories staff who have completed at least GSD I. Also recommended for all staff who have completed GSD II, III/IV|
|This workshop has been designed for participants to bring real cases from their work environment for analysis and solutions. At the conclusion of the training, participants will be further equipped to resolve difficult situations that occur in their workplace by considering different approaches to dealing with them.|
|Participants will be expected to present difficult cases/ situations they have experienced in their daily workplace for which they would like to receive input on how to approach them in a more constructive manner. This hands-on approach to problem-solving will incorporate previously learned skills such as active listening, the use of personal preferences and styles in shaping communications, work assignment conversations and giving and receiving feedback.|
|Staff Development Assistant|